Privacy Policy

1. Who We Are

Hardware House is the online store of Sri Marudhamalayan Agencies, a hardware and building materials retailer established in 1986, located at Tirukoilur, Villupuram District, Tamil Nadu — 606204. GST: 33AAXPS1711Q1Z5.

When we say “we,” “us,” or “our,” we mean Sri Marudhamalayan Agencies operating as Hardware House.

2. Information We Collect

We collect information that you provide directly:

• Account information: Name, phone number, and email address when you create an account or place an order.
• Shipping addresses: Full name, address, city, state, pincode, and phone number for order delivery.
• Order details: Products purchased, quantities, and payment confirmation status.
• Communications: Messages you send us via WhatsApp, phone, or email.

We automatically collect:

• Device information: Browser type, operating system, and screen size to provide a responsive experience.
• Usage data: Pages visited, products viewed, and search queries to improve our store.
• Cookies: Session cookies for authentication and cart persistence. No third-party advertising cookies are used.

3. How We Use Your Information

• Process and deliver your orders.
• Send order confirmations, shipping updates, and delivery notifications via SMS or email.
• Respond to your questions and support requests.
• Improve our website, product catalog, and customer experience.
• Comply with legal obligations, including GST invoicing requirements.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Payment Security

We do not store your credit card, debit card, or UPI details. All payments are processed securely through our payment gateway partner. Your financial information is encrypted and handled directly by the payment processor — we only receive confirmation of payment status.

5. Data Storage and Security

Your data is stored on secure cloud servers. We use industry-standard encryption (HTTPS/TLS) for all data transmission. Access to customer data is restricted to authorised staff members who need it to process orders and provide support.

6. Data Sharing

We share your information only with:

• Shipping partners: Name, address, and phone number to deliver your order.
• Payment processors: To process your payment securely.
• Legal authorities: When required by law or to protect our rights.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at +91 94432 53630 or via WhatsApp.

8. Cookies

We use essential cookies only — for keeping you logged in and preserving your shopping cart. We do not use advertising or tracking cookies. By using our website, you consent to the use of these essential cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us: